Returns & Exchanges
At Crown Affair, we want you to love your ritual as much as we do, which is why we offer 30-day returns on all tools and unopened formulas to ensure your hair care journey is perfect. If a product doesn't meet your expectations, we are committed to making it right through a seamless exchange or refund process.
Initiate Your Request
Visit our online returns portal with your order number and shipping zip code to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original packaging, ensuring all brushes, combs, and silk accessories are protected to prevent damage during transit.
Attach Shipping Label
Download and print the prepaid shipping label provided via email and affix it to the outside of your return box before dropping it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items at our warehouse, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing